We want to ensure you have the best experience with our company. Below is some helpful information to serve your needs.

If you have a specific question or comment, please e-mail us at support@opentexture.com . You can also call or fax us toll free at (866) 546-6459 (within the USA) or +1 (212) 931-8526 (outside the USA).

Ordering
Online : After adding products to your shopping cart, you can add, remove, or change quantities for individual items. When you are ready to checkout, follow the "checkout" button in the shopping cart to conduct your transaction on our secure server. Nothing will be billed to your credit card until you complete the checkout process, and we will not charge your card until your items ship.

By Phone : You can also order by phone by calling (866) 546-6459 (within the USA) or +1 (212) 931-8526 (outside the USA). We are usually able to pick up calls during normal business hours (9-5 Mountain time). You can also leave a message on our 24 hour answering service, and we will call you back within 24 hours (usually much sooner). We will also be happy to answer any product questions you might have.

By Fax : To order by fax, print your shopping cart page and fax to (866) 546-6459 (within the USA) or +1 (212) 931-8526 (outside the USA). Be sure to include your credit card information as well as a daytime telephone number in case we have any questions about your order.

By Mail: If you would prefer to order by mail, print your shopping cart page and mail to:

Open Texture
8200 Montgomery NE No 236
Albuquerque, NM 87109
USA

Payment Options
We accept Visa, Mastercard, American Express, and Discover. You can safely enter your credit card number on our secure server, which encrypts all transmitted information using industry-standard SSL technology. If you prefer, you can also pay by check by mailing your payment as described above.

Our goal is to get your order to you as soon as possible. In the unlikely event that anything is out of stock, we will notify you of the delay. We will not bill your credit card until your order ships.

Shipping
We understand how important it is to receive your order quickly, and we will do everything possible to get it to you as promptly as possible. We ship all orders received by 3PM MST within 1 - 2 business days, assuming all items are in stock. Out of stock items will ship immediately once available. We will email you once items are available.

We offer a variety of shipping options from DHL and USPS, including everything from Media Mail to Next Day Air. You will have the opportunity to select the option of your choice during the checkout process. All shipping charges are based on real-time rates -- we are not in the business of making money on your shipping charges. We also apply a small handling charge to each order. Note that additional costs may apply to orders shipped internationally, and that international customers may have to pay an import duty tax depending on the item's value and the customs rules for your country.

Sales Tax
Sales tax will be charged on all orders shipping to the state of New Mexico. Orders shipping outside of New Mexico will not be charged sales tax.

Tracking your Order
As soon as your order ships, we will send you an email to let you know it's on its way. Depending on your shipping method, you may also receive a tracking number for your order. This tracking number will allow you to check on the status of your order while in transit. If you prefer, you can also email us at orders@opentexture.com and we'll be happy to check on your order status as well.

Changing or Cancelling orders
If you need to change or cancel your order after it has been placed, email us at orders@opentexture.com , or call or fax toll free at (866) 546-6459 (within the USA) or +1 (212) 931-8526 (outside the USA). Please include your order number in your request. If your order has already shipped, you can return the shipment as described below.

Returns
We want you to be completely satisfied with your order. We will exchange or refund any unused item within 30 days of purchase. All returned items must be in resaleable condition to be eligible for refund. However, if you have a special request, please don't hesitate to contact us and we will do our utmost to satisfy you. Once the item is returned, we will refund your credit card. Please note that shipping charges you originally paid, as well as shipping charges incurred in returning your order to Open Texture are not refundable.

To return your order, follow these steps (or follow the return instructions on your original packing slip):

1. Send an email to returns@opentexture.com. Include your name, email, order number, daytime phone, and a brief reason for the return.
   
2. We will send you an email acknowledgement and answer any questions you may have.
3. Follow the instructions in the email to return your order. Please pack the item(s) in the original packaging or equivalent. Be sure to write your RA# on the original packing slip and include it in the package.
4. We'll notify you when we receive the package and we will promptly credit the purchase price back to the card used when placing the order.

Contact Us
We appreciate all your comments, suggestions, and feedback. Please feel free to contact us for any reason at info@opentexture.com. You can also write to us at:

Open Texture
8200 Montgomery NE No 236
Albuquerque, NM 87109 USA